FAQ + Contact Us
Returns, Exchanges and Refunds
At this time, Diamante Cosmetics does not accept returns or exchanges and we do not give refunds unless a product is unable to be made for your order and you have already purchased it. If there are any major concerning issues with your order, we will be happy to work with you and sort things out!
Where do we ship from?
All our business is based and shipped out from Las Vegas, Nevada! Home of one of the hottest deserts and the craziest night life!
How much is shipping?
Right now, we do all our shipping through our Etsy shop. For a typical order the shipping would come out to around $5.95 or slightly more, but of course that is based on location, or for example, if the person ordering were to be located in Los Angeles, that would be the price for shipping and handling.
How long will shipping take?
Once your package has been dropped off at the USPS post office, your order should be shipped within 2-5 business days and delivered within a short amount of time following shipment. Now, with every order, there will always be a tracking number, relieving any stress or worry as to where your package is!
Cruelty-free?
YES! All of our products are made and tested by myself ONLY! We care and love all animals like equals!
How can I track my order?
Because we ship through USPS for every order, there will always be a tracking number to go along with each package. Once your package is ready to be dropped off and shipped, we will send an email with your confirmation and tracking number so you will never have to question how long it should take for your package to arrive!
Will products ever be out of stock?
We are definitely proud to say that we make our products fresh to every order! Meaning, we don't over stock on our products that are better when made fresh.
How do I cancel my order, or how long can I wait to pay for my order?
A simple email can help aide in cancelling an order you may have already submitted.
Still have any questions that weren't answered?
If you have any other questions that may not have been answered; feel free to contact us via the contact form below and we will try to answer all the questions you have! Thank you all for your support and we can't wait to show you all the new and excited things to come from Diamanté Cosmetics!